Frequently asked questions

Welcome to our Frequently Asked Questions section! Here you will find answers to the most common questions about our products, policies and services at Full Moon Grow Hub. If you don't find the answer you're looking for, don't hesitate to contact our customer service team. We are here to help you.

1. What are the accepted payment methods? We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal and bank transfer.

2. How long do orders take to process? Orders are usually processed and shipped within 1-3 business days after payment confirmation. However, please note that processing times may be longer during periods of high demand.

3. Do you ship internationally? Yes, we ship internationally to most countries. Shipping costs and delivery times may vary depending on destination.

4. Can I return or exchange a product? Yes, we accept returns and exchanges within a certain period after delivery, subject to certain conditions. Please see our returns policy for more information.

5. Do you offer cultivation advice? Yes, our team has cultivation experts who are available to provide you with personalized advice and guidance. Don't hesitate to contact us if you need help with your cultivation.

6. How can I track my order? Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track the status of your shipment on the carrier's website.

7. Do you have physical stores where I can buy your products? Currently, Full Moon Grow Hub operates exclusively online. All of our products are available for purchase on our website.